Composite + per-participant recording
Every session can record the full composite (operator + field side-by-side, with annotations burned in) and isolated per-participant audio + video files. Stored in your own cloud storage, retained for 7 years to meet eIDAS requirements, and sealed in the tamper-evident audit chain.
Two recording shapes, one capture pipeline
One MP4, what the operator saw
A single side-by-side composition: operator tile on the left, field tile on the right, with every annotation drawn during the session burned in. Ideal for case files where "what did the agent see" is the question.
N tracks, isolated
One file per participant, audio and video separable, with no compositing. Annotations burn in per tile, so each participant's stream still carries the marks. Ideal for forensic re-analysis — zoom in on the field-side footage without the operator's tile in the way.
Multi-party works the same way
Multi-party inspections record cleanly: the composite renders an N-up grid, each participant also gets an isolated track, and late joiners are captured without interrupting the recording. A four-on-one inspection (claims adjuster + field + two appraisers + supervisor) is anchored together in a single audit chain.
From live session to sealed evidence
Once a session ends, each recording is finalised, its annotations permanently preserved, and a cryptographic fingerprint of the finished file is written into the audit chain. What you retrieve later is the sealed file — provably the same bytes that were captured.
| Stage | What happens |
|---|---|
| Capture | The composite view and each per-participant stream are recorded from the live session. |
| Annotations preserved | Every stroke drawn during the session is permanently burned into the recording. |
| Finalise | The recording is optimised for long-term, audit-friendly storage. |
| Seal + retain | A SHA-256 fingerprint is anchored in the audit chain; the sealed file is stored in your own bucket. |
Storage & retention
Recordings are stored in your own cloud storage and retained for 7 years by default — or whatever window your organisation configures — to stay aligned with eIDAS. Older recordings move automatically to a lower-cost archival tier and stay retrievable within hours in the rare case an auditor needs the full footage. Even then, the SHA-256 fingerprint in the audit chain proves the receipt is genuine without needing the file itself.
You stay in control of the bytes: your storage, your region, your retention policy. Nothing is silently kept longer than you decided, and nothing is deleted before your retention window closes.
Recording is opt-in per session
The operator decides at session start whether to record — no default-on surprise. The field user sees a banner when recording is active. Both consent moments land in the audit chain.