Two-party-signed property surveys, end-to-end remote
Letting agents, surveyors, and insurance assessors run condition surveys with the occupant present on video. Walk the rooms, capture the meter readings, sign at session-end. The result is a tamper-evident PDF both parties signed — usable for deposit disputes, valuation files, and reinstatement-cost claims.
Three survey shapes
Inventory + condition
Tenant on video, agent driving the walk-through. Room-by-room photos, meter readings, key counts. Tenant signs the SES at end-of-session; the deposit-protection paperwork has its evidence pack from minute one.
Reinstatement-cost survey
Surveyor walks the policyholder through the property remotely. Captures construction details, finishes, footprint estimates from the video, comparable-build references via the whiteboard. The signed report feeds the underwriting file.
Mid-tenancy + compliance checks
Gas-safety, EICR follow-ups, mould inspections — anything where you'd usually book an in-person visit. The tenant just opens a link; you walk the rooms; the evidence pack lands in the property's compliance file with a verifiable timestamp.
Why a two-party signature changes the dynamics
Deposit disputes are almost always about what was in the property at check-in — and the standard evidence (a checklist with ticks, photos emailed two days later) is exactly the evidence that loses at adjudication. A session where the tenant was on video for the walk-through, joined and identified at first redemption, and signed the final report with an SES (or AES if you want to gate harder) is a different conversation entirely.
| Evidence layer | What it pre-empts |
|---|---|
| Tenant joined + identified at session start | "I never saw that report." |
| Whiteboard annotations the tenant watched land | "That mark was added later." |
| GPS-stamped meter readings | "That's not even my meter." |
| PAdES-signed PDF with both names | "I didn't agree to that condition." |
For surveying firms
White-label branding on the SPA, invite emails, and PDF report — the policyholder or tenant sees your name throughout. KYB verification gates the QES tier if you need wet-equivalent signatures for a valuation file. Per-inspection economics swap a 90-minute drive-and-walk for a 20-minute session, so a surveyor's working day moves from 4 instructions to 12.
What a typical deployment looks like
Letting-agent networks running 1,000–10,000 units, surveying firms doing reinstatement valuations + condition surveys, and property insurers running periodic underwriting inspections are the natural fits. Before NexBasira the check-in workflow is the same on most agencies: in-person inventory clerk on site for 45–60 minutes per property, paper checklist, photos by phone, signed inventory faxed/emailed to the tenant who may or may not respond. When the tenant disputes the deposit deduction six months later, the evidence is "here, I have photos."
After: agent schedules a 15–20 minute remote walkthrough with the tenant on their phone. Both walk the rooms together on video, agent annotates condition with the tenant watching, meter readings get GPS + timestamp, signed PDF lands in the tenancy file with both names on it. Deposit-protection adjudicators see evidence that wasn't curated post-hoc — the audit chain proves the tenant joined, was present, and signed.
Ranges to expect
Pulled from the cost model + pilot conversations. Per-portfolio outcomes depend on dispute-rate baseline and surveyor-utilisation starting point — we'll model your specific volume during a walkthrough.
| Lever | Typical range |
|---|---|
| Surveys per surveyor per day | 3–6 (in-person, including travel) → 8–14 (remote) |
| Deposit-dispute escalation rate | 6–12% (industry baseline for letting agents) → 1–3% post-chain-of-custody rollout |
| Instruction-to-report time | 2–4 days (in-person + paperwork) → same-day in most cases |
| Adjudicator-acceptance rate at TDP/DPS/MyDeposits | Qualitative — adjudicators consistently weight timestamped video evidence more heavily than "photos provided by the agent" |
Run a check-in with us
We'll set up a sandbox tenant with your branding and run a mock tenancy check-in end-to-end — invite, video walk-through, two-party sign-off, signed PDF. ~20 minutes total.